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TOLL FREE: 888-544-0369 | In Montréal 514-544-0369

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FAQ's
Where is your showroom located?

We are in the east end of Montreal. You can find all of our contact information here. Drop by and give us a visit! Our friendly staff will be happy to answer all of your questions.


What should I do if I don’t live near your showroom?


Get free samples! Call us and we’ll help you decide which ceiling tiles are best for your needs, and before you make any commitment, we’ll get you up to three free samples. That way, you’ll know exactly what you’re getting before placing an order.


What is a suspended ceiling?

A typical suspended ceiling consists of grid-work of metal channels in the shape of an upside down ‘’ T’’, suspended on wires from the overhead structures. Typically in a 2x2, or 2x4 system.


What is the difference between a suspended ceiling tile and a drop ceiling tile?

There is no difference. Both ceilings allow access for electrical wires, plumbing, air ducts…etc., to be passed and/or installed.


How do I know if your decorative ceiling tiles will work with my ceiling?

Call us! Our experts are happy to help you determine which products are right for you. You don’t have to make this decision on your own. We’ll save you the time and hassle and make sure we get you the perfect solution for your home or business, on your budget.


What is the difference between ceiling tiles and wall tiles?

In some cases, there are major differences, but in others there are very few. The difference can be in materials, designs, etc. If you would like to match and coordinate a room, or several rooms, call our experts and we will be happy to consult with you on everything to keep you on budget, and have your home looking exactly the way you imagine it.


How long do the suspended ceiling tiles last?

Our tiles will last as long as you want them to! The materials will last forever, and our designs don’t go out of style.


What materials are the tiles made out of?

Our suspended ceiling tiles are made out of a variety of materials, but most are durable, stain, water and damage resistant PVC.


Can the tiles be used in bathrooms and other humid areas?

The decorative tiles are water/moisture resistant, and can be used in bathrooms. We do not recommend that they be used outdoors, or in areas where they are exposed to direct sunlight or temperatures below the freezing level.


Are your ceiling tiles fire-rated?

Yes, all our vinyl ceiling tiles are Class ‘’A’’ fire-rated and some are also tested in accordance with CAN/ULC-102-10. Please refer to each product details page for their specific rating.


Do you offer installation services?

Although we do not offer installation services, our ceiling tiles can be installed by a competent licenced contractor or by a handy DIY home owner. For more information, please contact us.


Is there a minimum order requirement? Yes, as mentioned on our web-site under product details, there are minimum quantities to be ordered depending on tile/panel size.


What is the typical delivery time?

Delivery times vary depending if items are stock or not. Stock items usually take 1-5 business days (depending on region) A typical delay for non-stock items can vary 2-6 weeks depending on the item. Please contact us for more details.


Are the materials environmentally friendly?

Our Ceilume tiles are the first ever to meet the stringent GREENGAURD Environmental Institute’s (GEI) indoor air quality standards for low emitting materials. All our products are fully recyclable and some are manufactured with a high percentage of recycled content making them potentially eligible for LEED credits.


How much drop is required to install your suspended ceiling tiles?

Most of our vinyl ceiling tiles allow you to maximize the height of your ceiling, by only requiring a 2’’ drop from the joists although our coffered models can take up to 4 ½ inches.


Will your ceiling tiles discolour over time?

Our vinyl ceiling tiles are U.V. stabilized against discoloration.


Can your tiles be painted?

Many of our tiles can be repainted, however painting the tiles does void the class ‘’A’’ fire rating. For more detailed information on painting, please contact us.


Which tiles can be used as a border tile?

Some feature tiles cannot be cut to size alongside the wall. In such cases, one must also select a border tile to complete your project. Browse our products for border tile options.


What sizes are available?

All ceiling tiles are available in 2”x2” and some in 2”x4”. Wall panels are available in 2”x2”, 2”x4” and 4”x8”. Please consult the product page of your favorite designs to see the availability.


Can recessed lighting be installed with your ceiling tiles?

All types of lighting fixtures are compatible with our ceiling tiles. Please contact us to discuss your specific choices and we will guide you with the installation.



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